Hi Everyone!
I thought I would write a quick post to keep all of our amazing customers updated.
our usual shipping times are around 5-7 business days to process orders plus shipping times, however we have a slight delay at the moment and there may be a few extra days added to shipping times from this weekend.
At X5CAPE there’s only the two of us (Ian and Laura) we make all of our products to order ourselves and ship out as quickly as we can our 5-7 days processing time allows us time depending on how busy we are at the time and if not busy we may even be able to get your order out quicker for you.
However as some of you may have seen on our socials we’re expecting our first baby, and we’re due to head into hospital a tad earlier than expected this weekend ☺️ this means we’ll be out of the office for a few days at a minimum and unable to respond to emails for updates etc. this will add a few extra days onto order processing times, but please don’t worry, after the weekend Ian will be heading in to complete any remaining orders placed before this weekend before taking a week’s paternity leave and coming back to work to process any orders placed within that week.
we appreciate you all and thank you for your understanding with this, we’ll be updating this blog along the way to keep you all updated on your orders. Please see list below for current updates.
3933x5-3939x5, 3941x5 & 3942x5
These orders are prepped and nearly ready so will be shipped as a matter of urgency at the start of next week (02/12/24)
3943x5-3957x5
These orders are due to ship next week after 03/12/24 over a couple of days until completed
3957x5 onwards (Orders Placed after 28/12/24)
Any orders after this date will ship on or after 10/12/24 respectively (approx 10 days after order date until we've caught up to our regular shipping times
Thanks again for you patience and understanding with this, we're super excited for our new arrival to join the X5CAPE Team! If you have any questions or you order number isn't listed above and would like an update please get in touch via email info@x5cape.com and we'll get back to you as soon as we can after the weekend.
Ian & Laura
We'll post any further updates below:
LIVE...
01/11/24 - we’re on schedule for shipment days as shown above, and the order numbers listed for tomorrows date are to be shipped on schedule will be on the way before the end of the day.
02/11/24 - hi everyone due to a large order we’re a day behind schedule, however Ian will be doing an extra day this week to make sure all listed orders above are shipped
03/11/24 - yesterdays orders are now on the way to the drop off shop first thing in the morning for drop off deadline
04/11/24 - update incoming…
10/12/24 - All remaining orders will be shipped today and tomorrow
11/12/24 - final orders are due to be completed today to be dropped off for tomorrows courier pick up.
11/12/24 - pants and AOP jersey orders, our delivery is due for customs release on Saturday, so will be shipped within 72 hours to account for quality checks and printing times.
final order date for Xmas delivery is 12/12/24